We are an independent third-party processing provider for UK ETA applications and have no connection with the UK Government or GOV.UK.
+ Apply
Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

Stay up to date on new UK ETA services, exclusive offers, and helpful travel information.You'll have full control to unsubscribe anytime.

Help Center

No phone lines. No chat bots. No ticket queues. Find what you need below or use email-based troubleshooting.

Find What You Need

I Need To... Go Here
Start a new ETA application Application Page
Check my application status Check Order Status
Change details on my application Request Modification
Cancel my application and request a refund Request Cancellation
Understand the total cost Total Cost Breakdown
Check if I am eligible Check Eligibility
Understand processing times Processing Timeline
Read common questions Straight Answers
Contact us directly Submit Enquiry

Common Issues & Fixes

Issue Likely Cause Fix
No confirmation email Email in spam folder or wrong email entered Check spam folder. Log in to your account to verify status.
Cannot log in Wrong email or password Use the password reset function on the Login page.
Application stuck on "Submitted" Normal — processing takes up to 3 working days Wait. Do not submit a duplicate application.
Wrong passport number entered Typo during application Request modification if not yet submitted to Home Office. Otherwise, cancel and reapply.
Duplicate application submitted Submitted twice by mistake Cancel the duplicate. Contact us for refund assessment.
Payment taken but no application Browser closed during submission or payment error Log in to check if application was created. If not, contact us with payment reference.
Application denied Determined by UK Home Office Check denial email for reason. You may need a visa instead. We cannot appeal on your behalf.

What We Can & Cannot Do

We Can

  • — Help with form-related technical issues
  • — Explain application statuses
  • — Process modification requests (where eligible)
  • — Process cancellation and refund requests
  • — Resend confirmation emails

We Cannot

  • — Speed up processing at the UK Home Office
  • — Influence approval or denial decisions
  • — Provide legal or immigration advice
  • — Access your application at the Home Office directly
  • — Guarantee any outcome

Technical Assistance

If your issue is not covered above, submit a request via email. Include your application reference number for faster resolution.

Support requests can be submitted 24/7 via email. Typical response time is within 24 hours. Go to Contact page.