We are an independent third-party processing provider for UK ETA applications and have no connection with the UK Government or GOV.UK.
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Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Cancel Application

Need to cancel? Log in to your account to submit a cancellation request. Read the details below first so you know what to expect.

Log in with the email you used during submission to request a cancellation.

Login to Cancel Application

Cancellation & Refund Eligibility

Whether you get a refund depends on when you cancel. Here is the breakdown — no fine print.

When You Cancel Processing Fee Refund Government Fee Refund
Before submission to Home Office Full refund Full refund
After submission, before decision Non-refundable Subject to UK Government policy
After approval Non-refundable Non-refundable
After denial Non-refundable Subject to UK Government policy
Technical error on our end Full refund Full refund

How the Cancellation Process Works

1

Log in and select your application

Your active applications will be listed on the dashboard.

2

Select "Request Cancellation"

You will be asked to confirm and provide a reason.

3

Receive confirmation

Cancellation requests are processed within 24 hours. Eligible refunds are issued within 5–10 working days.

Common Cancellation Reasons

Reason Recommendation
Change of travel plans Cancel and reapply when your plans are confirmed
Duplicate application Cancel the duplicate — assessed case by case for refund
Incorrect information Try modifying first — cancellation may not be necessary
No longer need an ETA Cancel if not yet submitted to Home Office for full refund

Important

  • — Cancellation does not guarantee a refund. See our Refund Policy for full details.
  • — Once cancelled, you will need to start a new application if you still need an ETA.
  • — We cannot cancel applications that have already been approved by the UK Home Office.
  • — Support requests can be submitted 24/7 via email. Typical response time is within 24 hours.