Frequently Asked Questions
Straight answers. No marketing copy. If your question is not here, use the Submit Enquiry page.
General
An
Electronic Travel Authorisation (ETA) is a digital permission to
travel to the UK. It is linked to your passport and required for
nationals of eligible countries who do not need a visa. It is
not a visa — it is a travel authorisation for short visits.
No. We
are a private third-party processing service. We are not
affiliated with the UK Government, UK Home Office, or any
government agency. We assist with form preparation, submission,
and status tracking.
Nationals
of eligible non-visa countries including the United States,
Canada, Australia, Japan, South Korea, Singapore, Gulf States,
and others. The full list is maintained by the UK Government.
The
ETA is typically valid for multiple trips within a set period.
The exact validity depends on UK Government policy at the time
of issue. Check your approval email for your specific validity
dates.
Costs & Fees
Zero-office
overhead. No phone support staff. No marketing budget. No stock
photo library. No 'concierge' team. Our lean technology and
automated processing means lower costs passed directly to you.
No.
You pay the government fee (set by the UK Home Office) + our
processing fee. That is the total. No 'support' surcharges, no
'rush' markups, no 'document review' add-ons. The total is
displayed before you pay.
They
have higher operating costs: office rent, phone support staff,
marketing campaigns, fancy website design. Those costs are
passed to you. We removed all of that. The savings go to you.
Payment
is collected during the application submission. You see the
total cost breakdown before confirming payment. No
pre-authorisations, no delayed charges.
Processing & Timeline
Most
applications are processed within 24 hours. Some may take up to
3 working days, or up to 10 working days for extended review.
These timelines are set by the UK Home Office — not by us.
No.
'Rush' or 'priority' processing does not exist for ETAs. All
applications go through the same standardised Home Office queue.
Anyone selling 'priority processing' is charging you for
nothing.
Our
system validates your form, submits it to the UK Home Office,
and monitors for a decision. You receive email updates at each
stage. You can also log in to check status anytime.
Approval
or denial is determined solely by the UK Home Office. We cannot
influence the outcome. You may need to apply for a visa instead.
Refer to our Refund Policy for fee-related questions.
Account & Troubleshooting
Some
fields can be changed before the application is sent to the Home
Office. After submission, passport-linked fields (name, passport
number) cannot be changed — you would need to cancel and
reapply. Log in to your account to request modifications.
Yes.
Log in to your account to submit a cancellation request. Whether
you receive a refund depends on the stage of processing. See our
Refund Policy for full details.
Check
your spam/junk folder. If still not found, log in to your
account — your application status is always available there.
Make sure the email address you provided is correct.
Support
requests can be submitted 24/7 via email through our Contact
page. Typical response time is within 24 hours. For common
questions, check this FAQ page first.
We
store only what is necessary to process your application and
comply with legal requirements. See our Privacy Policy for full
details on data collection, use, and retention.
Still Have Questions?
Support requests can be submitted 24/7 via email. Typical response time is within 24 hours. Go to Submit Enquiry.